Support
Common questions
Which vehicles does vokt work with?
Currently vokt is only compatible with Tesla. More makes are in development. You can sign up to register your interest and be notified when yours becomes compatible.
Does vokt buy RUC for me?
No. vokt never handles your money or your NZTA account. It works out what to buy and when, and you buy it directly from NZTA yourself.
What does vokt read from my vehicle?
vokt only reads whether the vehicle is awake, its current odometer, and the VIN. It cannot see your location, your cameras, your dashcam footage, or anything that controls the vehicle. Before you connect your vehicle, a full disclosure of what vokt can and can't access is made available to you.
Do you see my password when I connect my vehicle?
No. You sign in through your vehicle manufacturer's own API authorisation pages and vokt is handed a token it can use to read the odometer. You can disconnect your vehicle from vokt at any time.
What happens if my vehicle is out of wifi or cellular coverage?
Nothing breaks. vokt keeps trying, and updates once the vehicle is back in coverage.
My reading has not updated. Is something wrong?
Look at the home screen first, because vokt says which of three things is happening. If it has not heard from your vehicle, that is usually no wifi or mobile coverage and vokt keeps trying. If it has lost access there is a Reconnect button, and that is the only one that needs you. If your RUC licence has not come through from NZTA, we are already looking into it and will be in touch.
Can I add multiple vehicles to my vokt account?
Not yet. Support for more than one vehicle is planned, and vokt will let you know when it arrives.
What if something goes wrong with my account?
Email support@vokt.co.nz. Include the address you signed up with, and say what you were doing when it went wrong. Someone will usually reply within one working day.
How do I get my data, or delete my account?
Everything vokt holds about your vehicle is in the app under Settings, including deleting the account. Disconnecting your vehicle is done from your vehicle manufacturer's account and takes effect immediately.
How do I cancel?
When you are logged in to vokt, head to settings to manage your subscription. Or reach out to support@vokt.co.nz for assistance.