Privacy.
What vokt collects, why, who we share it with, and how you can have it deleted.
In plain English
We read your Tesla's odometer and your vehicle's New Zealand Transport Agency Waka Kotahi record to estimate the date your Road User Charges will run out. We don't sell your information, we never see your Tesla password, and Tesla never gives us your vehicle's location. You may delete your account at any time in Settings. This immediately and permanently removes your vehicle and odometer data, beyond what New Zealand law requires us to keep in our own payment records.
1. Who operates vokt
We are Vokt Limited, based in Papamoa, New Zealand, and we operate vokt. This policy explains what we collect, why, who we share it with, and the rights available to you.
2. What you give vokt directly
We collect the following directly from you:
- your name and email address, both asked for at signup;
- your vehicle's number plate; and
- your agreement to these terms and this policy, and your agreement to marketing email, each recorded with the date it was given.
If vokt doesn't yet support your vehicle's make and you ask to be notified when it does, we record the make, and your plate if you gave one, against your account, and use this only to send that notification once it applies.
If you join the waitlist before vokt is open for signups, we hold your name, your email, and the date you agreed to be notified, independently of any account. If you arrived by clicking an advertisement, we also hold the advertising click reference described in section 5. See section 10 for how to stop hearing from us.
3. What vokt reads from your Tesla
You sign in directly on Tesla's own page. vokt never sees, and cannot see, your Tesla password or account details: Tesla's terms prohibit an application from storing them, and the sign-in method (OAuth) means vokt is never shown them in the first place.
vokt keeps three things from every read:
- Whether the vehicle is awake
- The odometer reading
- The VIN number
Tesla's response includes other fields with each read, and vokt discards all of them:
- Charge level and range
- Cabin and outside temperature
- Whether anyone is in the vehicle
- State of the doors, windows, frunk, boot and locks
- Tyre pressure readings
- State of Sentry, dashcam, valet and speed limit
- Software version and update progress
- What is playing in the vehicle
- The name you gave the vehicle
- Colour and build options
Tesla does not give vokt your vehicle's location, now or in the past, and vokt has not asked Tesla for permission to receive it. The only action vokt ever takes on your vehicle is waking it, if it's asleep, to take a reading. It cannot drive, lock, unlock, or otherwise control your vehicle.
Tesla may use information submitted through its API under the Tesla Privacy Notice. Where anything on this page conflicts with that notice, Tesla's notice applies.
4. What vokt reads from the New Zealand Transport Agency Waka Kotahi register
vokt also collects information about your vehicle from a source other than you: your vehicle's record on the public New Zealand Transport Agency Waka Kotahi motor vehicle register, accessed through a supplier called CarJam using the plate you provided. That record includes the make, model, year and VIN, the Warrant of Fitness and Registration expiry dates, and the Road User Charges licence position: whether the vehicle is licensed for Road User Charges, and the distance it's licensed to.
vokt checks this against your Tesla's odometer to estimate the date your Road User Charges will run out, and to time the Warrant of Fitness and Registration reminders. We don't share this information with any third party, and we're not required by law to collect it. It's data from the public register, collected because the service needs it.
vokt never sees your driver licence, and does not request any information about vehicle ownership, only its registration status. The same rights covered under "Your rights" below apply to this information as to everything else vokt holds.
5. Analytics and ad tracking
vokt uses PostHog, an analytics tool, to monitor our website traffic. It records which pages you view, how quickly they load, any technical errors the page runs into, and certain actions you take on the page, such as starting to fill in a form, but not what you type. It does not record video, capture your screen, or store your IP address.
To recognise that repeat visits come from the same browser, PostHog sets a small first-party cookie containing a random identifier. It is shared between vokt.co.nz and app.vokt.co.nz so that a visit to our website and a later signup are counted as one visitor rather than two. It is not used for advertising and it does not contain your name or email address. You can clear it at any time through your browser's settings.
If you arrive at this site by following a tagged link, whether one of vokt's own advertisements or a link we have labelled for a newsletter or social media post, we record the reference that link carried. This includes the advertising network's own click reference, if the link came from a Google or Meta advertisement, and any campaign labels vokt added itself. This is used only to determine whether a given link produced a signup rather than only a visit.
Sharing a conversion confirmation with an advertising network is a disclosure of your information under the Privacy Act 2020, and vokt limits that disclosure to what is described here. The only information vokt currently returns to an advertising network is a one-way confirmation that a click converted, matched against the click reference that network issued. vokt does not disclose your name, email address or any other identifying information to an advertising network for this purpose.
Once a click reference or a conversion confirmation reaches Google or Meta, it is held and used under that company's own privacy policy, not this one. This policy does not extend to, and vokt does not control, how Google or Meta use information after it reaches them. See Google's Privacy Policy and Meta's Privacy Policy.
6. Who else sees it
vokt shares information only with the suppliers it needs to operate the service, and only for the purpose stated against each one below. Nothing is sold. The sole exception to "nothing reaches an advertiser" is the confirmation described in section 5: that a click converted, and nothing more.
Most of them hold or process your information outside New Zealand; the table below states where. Each is a supplier vokt pays to operate part of the service, bound by its own contract with us, rather than a company we disclose your information to without any ongoing obligation.
7. How long vokt keeps it
How long we keep something depends on what it is:
- Odometer readings, and the vehicle and Road User Charges record they're checked against: retained for as long as you have an account, with no separate time limit. This reflects how the service works: distance remaining is calculated as the difference between two figures over time, and historical readings are what keep future calculations accurate.
- A sign-in code: valid for fifteen minutes. We don't store the code itself, only a secure, one-way version that can't be turned back into the original, and it stops working the moment it's used or once it expires, whichever comes first. The request itself is also kept: a secure, one-way version of your email address and IP address, used only to prevent abuse of the sign-in system. This is kept indefinitely and isn't linked to your account, so it isn't removed when your account is deleted.
- A record of your consent choices, and when they were made: retained even after you change them. Each change is recorded as a new entry rather than replacing the previous one, since this record matters most in the event of a complaint about a message you received, and a record showing only the current setting cannot establish whether it was ever different.
- Your account, once deleted: your vehicle record and your full odometer history are removed immediately and permanently, and vokt deletes its Tesla access tokens at the same time. Tesla keeps its own record that you allowed vokt, listed under Third Party Apps in your Tesla account, until you remove it there.
New Zealand law requires businesses to keep invoice and payment records for seven years. These records are held by Stripe, our payment processor, and not by us directly. If your email has bounced or you've told us you don't want our mail, we keep a record of the address itself so we don't contact it again. This record is held separately from your account and may continue after your account is deleted.
8. Your rights
Under the Privacy Act 2020, you have the right to:
- request the information vokt holds about you, and download it: Settings → Download everything vokt holds provides this as a file automatically, without a separate request;
- ask for information vokt holds about you to be corrected;
- delete your account and everything attached to it, immediately and permanently, from the same Settings screen; and
- disconnect your Tesla under Vehicles, which removes vokt's access immediately (your readings stay unless you delete the account). Tesla keeps its own record that you allowed vokt until you remove it under Third Party Apps in your Tesla account.
If anything here is incorrect, or you wish to complain about how we handle your information, email us at support@vokt.co.nz. This is also how to reach our privacy officer. If we can't resolve your complaint, you can raise it with the Office of the Privacy Commissioner.
9. If something goes wrong
If vokt experiences a privacy breach that has caused, or is likely to cause, serious harm to anyone, the Privacy Act 2020 requires us to notify the Office of the Privacy Commissioner and the people affected, as soon as reasonably possible. We'll contact you directly to explain what happened, what we're doing about it, and what you can do to protect yourself, rather than relying only on a notice on this page.
10. Email
vokt sends different kinds of message, and what you can control depends on which kind:
- Sign-in codes, receipts and payment notices: sent automatically as part of operating your account, and cannot be switched off.
- Alerts about your Road User Charges licence, your Warrant of Fitness and Registration, and your Tesla connection: each can be switched on or off in Settings.
- Marketing email: sent only to those who have opted in, and any request to stop receiving it is honoured within five working days.
There are three separate ways you might end up hearing from vokt like this, and turning one off doesn't touch the others: joining the waitlist, asking to be told when vokt supports your vehicle's make, and opting into marketing email as a customer. Each is treated as its own, narrower agreement, deliberately: agreeing to one does not mean agreeing to the others.
Joining the waitlist means agreeing to receive one email: notification that vokt is open. To stop hearing from us before then, email support@vokt.co.nz with the address you signed up with, and we'll remove it.
11. If vokt changes hands
If the business is sold, merged, or transferred to another company, the information described in this policy may transfer with it. Any new holder remains bound by this policy, or by a replacement policy we will notify you of and give you the opportunity to read in advance.
12. Changes to this policy
The date at the top of this page reflects when the wording was last changed. If a change affects what vokt collects or who we share it with, we'll email every customer with reasonable notice before it takes effect. A change that only clarifies existing wording, without altering our practices, is made simply by updating the date.